thorndikeCREATIVE

POLICIES

PAYMENT:

  • Creative Mentoring and Strategy sessions are sold in 5-hour packages, to be purchases upon scheduling the first session. 

  • Program Design work is at a negotiated flat-rate, per project and requires a 50% deposit with the balance due 15 days after the completion of the contract with a 10% penalty assessed each month overdue. 

  • Workplace wellness sessions require renewing 6-month contracts and are billed monthly. 
  • Individual sessions are sold in 10 session packages which expire after 3 months from purchase. Long-term clients may elect to be billed monthly. 

STAFFING:

We do not guarantee a specific instructor for workplace wellness clients. We work as a team and rotate our teaching schedules to fit client needs and accommodate the multifaceted lives of our staff. For all other clients, the specific consultant or team is articulated in the contract. 

MISSED APPOINTMENTS, LATE CANCELLATION, LATE ARRIVALS:

If you cannot attend/host your scheduled appointment, call or email and reschedule it as soon as possible.  To avoid being charged, clients must cancel by voicemail or email (not text message) by 5pm the night before a scheduled lesson. There are no exceptions to this policy. Please inform your receptionist, call, text, or email if you will be late for a session. For corporate clients, if there is an appropriate waiting area the thorndikeCREATIVE instructor will wait for 25 minutes, even without notification from the client.  For in-home clients or for corporate clients without waiting areas, if a client is not present when the instructor arrives, and the instructor has not been notified of a client’s delay she will call the client and if unable to make contact, will NOT wait and the client will be charged as a missed appointment. 

PAYMENT:

We accept check or credit card payments. There is a $25 fee for returned checks. Lesson packages are non-transferable. No refunds will be issued. However, in the case of illness, injury, or childbirth, expiration dates will be extended with medical documentation. 

SPECIAL CONSIDERATIONS

Pilates and yoga are not medical treatments. Yet they are often complementary to medical treatment. In some instances, clients under a physician or physical therapist's care are asked to complete a medical disclosure form allowing thorndikeCREATIVE staff to speak with the client's medical provider to design the most effective program. A client who is or becomes pregnant is advised to immediately share this with her instructor so that appropriate modifications can be made and these modifications will be made without disclosing a client's pregnancy to clients. 

WAIVER OF LIABILITY

All clients will agree to the following waiver

I, ___________, have enrolled in pilates and/or yoga and/or dance conditioning session(s) offered by Ashley Thorndike/thorndikeCREATIVE.  I understand that participating in wellness sessions and/or pilates and/or yoga and/or dance conditioning presents some unavoidable risk of injury and/or death.  I acknowledge and agree that I will be participating in wellness sessions and/or pilates and/or yoga and/or dance conditioning at my own risk, and assume all risk and responsibility for injuries that I incur as a direct or indirect result of my participation.  I will immediately inform Ashley Thorndike/thorndikeCREATIVE of any physical or medical condition or disability that may limit my ability to participate in wellness sessions and/or pilates and/or yoga and/or dance conditioning lessons.   As lawful consideration for participation in wellness sessions and/or pilates and/or yoga and/or dance conditioning lessons, I, for myself, my heirs, executors, administrators, legal representatives, successors and assigns, hereby waive, release, discharge and agree not to sue and to indemnify, defend and hold harmless Ashley Thorndike/thorndikeCREATIVE its members, agents, employees from any and all injuries, losses, claims and damages to any person or persons of any nature, whatsoever, including claims arising from Ashley Thorndike/thorndikeCREATIVE's own negligence and all costs associated therewith, including attorney fees and consultant fees, arising from my participation in wellness sessions and/or pilates and/or yoga and/or dance conditioning . This waiver of liability and informed consent release shall legally bind me, my heirs, executors, administrators, legal representatives, successors and assigns.  Should I or my executors, administrators, legal representatives, successors or assigns assert a claim contrary to what I have agreed in this waiver of liability, the claiming party shall be liable for all expenses (including, but not limiting, attorney and consultant fees) incurred by Ashley Thorndike/thorndikeCREATIVE in defending such a claim.  

X____________________________________     Date______________

Client Signature